Resources

Your right to be treated well

• We will treat you with respect and dignity.
• We will treat you fairly and speak honestly.
• We will protect your personal information and only use it for the right reasons.
• We will provide good quality services that suit your needs, age, lifestyle and cultural background.

Your right to participate

• You have the right to a safe and comfortable place to use the service.
• You have the right to make choices and decisions about the services you receive.
• You have the right to the information you need to make good choices.
• You have the right to have someone help you make the best choices – an advocate or support person.
• You have the right to get help accessing services in the community.

Your right to speak out

• You have the right to complain about the service.
• You have the right to a reply as quickly as possible.
• If you still are not happy, you have the right to complain again, or talk with the NDIS Commission.
• For more information, please download our Clients Rights Flyer

Your information

We need to know some things about you. There are laws to make sure your information is kept private. These laws say:

• How we can collect information
• How we store information
• Who can see your information
• What we do with your information

Our “Privacy policy” brochure explains how we follow those laws, respect your privacy, and what you can do to make sure your privacy is respected.
For more information, please download our Privacy policy brochure

Our operational & strategic plan outlines our goals and the actions we plan to undertake to meet these goals.
These cover:

• Boutique quality & service
• Social inclusion
• Access & equity
• Continuous growth & acceptance

Download Participant handbook here